At Sirok Futures, we always encourage traders to contact us first if they ever have a question about a payment or charge.
Our team can review your account and explain exactly what each transaction corresponds to.
You can reach us directly at [email protected].
Before opening a dispute
If something doesn’t look right on your statement, please take a moment to contact us before asking your bank for a refund.
In most cases, it’s simply a matter of confusion, a renewal that wasn’t canceled in time, a reset purchased accidentally, or a payment you forgot you made.
Once a chargeback is filed through your bank, the process becomes much longer and automatically freezes your account while the situation is reviewed.
That’s why we always recommend reaching out to us first.
We can check your payments instantly and find a clear answer within minutes.
When a chargeback is justified
A chargeback can be legitimate if a transaction was fraudulent or if you were charged for something you never received.
In those rare cases, we’ll cooperate fully with your bank to verify the situation.
If it’s confirmed, the payment will be refunded right away.
When a chargeback is not justified
Some disputes are opened without a valid reason, for example:
Forgetting to cancel your subscription before renewal,
Ignoring that subscriptions and resets are non-refundable once activated,
Trying to bypass our normal support and refund process,
Disputing a charge simply to avoid the renewal fee.
These types of chargebacks are considered abuse of the platform.
When that happens, the account linked to the transaction and any related accounts can be suspended or permanently closed to prevent further misuse.
Our approach
We’re not here to make things complicated.
If something seems wrong, just email us and we’ll take care of it.
We don’t use bots or ticket delays, a member of our team will personally check your case and reply as soon as possible.
Most problems are solved in less than a day when they come directly through support.
That’s much faster and safer than going through a chargeback process.
Key points
Always contact [email protected] before filing a dispute.
Unjustified chargebacks may result in account suspension or permanent removal.
You can cancel your subscription anytime from your dashboard to stop future renewals.