At Sirok Futures, we provide several ways to contact our team depending on your needs.
Whether you have a technical issue, an account question, or a general inquiry,
our support team is here to help quickly and efficiently.
1. Email support
Email is the best way to contact us for account-related or billing issues.
Use this channel if you need help with:
Account activation or access issues
Subscription or reset payments
Refund or billing questions
Challenge or funded account assistance
Our support team reviews all emails manually and typically responds within 24 business hours.
When you contact us, please include:
Your account email,
The service type (Challenge, Funded, etc.),
A short description of your issue.
This helps us solve your request as fast as possible.
2. Live chat (Intercom bubble)
You can reach us directly through the chat bubble on our website or dashboard.
This channel is ideal for:
Quick questions,
Technical clarifications,
Guidance on rules or procedures,
Real-time troubleshooting.
If your request requires detailed account verification,
our team may transfer the conversation to email for security and tracking.
The chat bubble is available during standard support hours,
and messages left outside those hours are answered the next business day.
3. Discord support
Discord Community
You can also contact the team through our official Sirok Futures Discord server.
Inside the server, you’ll find a dedicated support area where you can open a ticket with our staff.
Use this option if you prefer to communicate within the community
or need quick help while discussing with other traders.
When you open a Discord ticket:
Only you and the support staff can see the conversation,
Your issue is handled the same way as an email request.
For sensitive account or billing issues, we may still redirect you to email for verification.
4. Response times
We aim to reply to all messages as quickly as possible:
Email: within 24 business hours
Intercom chat: usually within a few hours (during support hours)
Discord tickets: within the same day
During high-volume periods (new releases or major events), replies may take slightly longer.
5. Important note
To keep support secure and efficient:
Always use your registered account email when contacting us,
Avoid sending multiple requests for the same issue (it resets your place in the queue),
Do not share login details or passwords through chat or Discord.
In short
You can reach the Sirok Futures support team through:
Email: [email protected]
Chat bubble (Intercom) on the website or dashboard
Discord: open a ticket in the official community
Whichever method you choose, our team is here to help you quickly, clearly, and securely.