At Sirok Futures, we follow European consumer protection standards for digital services, while maintaining a transparent and fair approach for all traders.
This policy explains when refunds may or may not apply depending on the type of service you purchase.
1. General consumer rights
Under European law (Directive 2011/83/EU on consumer rights),
online customers normally have a 14-day right of withdrawal from the date of purchase.
However, this right does not apply once a digital service has been fully activated or used,
provided the customer has given explicit consent to start the service immediately and has acknowledged the loss of the right to withdraw.
When you complete a purchase on Sirok Futures, you expressly agree to immediate activation and accept that refunds may no longer apply once the service starts.
2. Challenges and funded accounts
For Challenge and Funded account purchases:
Refunds are possible only until your first trade is placed.
Once you open or attempt to open your first position,
the service is considered used, and the purchase becomes non-refundable.
By placing a trade, you confirm that you have accessed and begun using the trading environment,
which constitutes full activation under EU digital service regulations.
3. Resets and data subscriptions
Resets, Level 2 data add-ons, and similar services are non-refundable from the moment of purchase.
These services are activated instantly once payment is confirmed,
and you give your explicit consent for immediate delivery at checkout.
Under European law, this immediate activation means the service is considered consumed and therefore not eligible for refund.
For data subscriptions, access remains active until the end of the current billing period,
even if you cancel before the renewal date.
No partial or pro-rated refunds are issued.
4. Technical issues and exceptions
Refunds may only be considered in the case of a verified technical error that prevented activation or access to the service.
If this occurs, please contact [email protected] with your payment reference and a detailed description of the issue.
Each request is reviewed manually to ensure fairness and transparency.
5. Key summary
Service Type | Refund Eligibility | Condition |
Challenge / Funded account | Refundable only before first trade | Non-refundable once a trade is placed |
Reset | ❌ Non-refundable | Activated immediately |
Data subscription (Level 2) | ❌ Non-refundable | Activated instantly with consent |
Technical error (verified) | ✅ Possible | If activation never occurred |
6. Legal reference
This policy complies with Directive 2011/83/EU, Article 16(m),
which allows exceptions to the 14-day withdrawal right for digital content that is delivered immediately upon purchase with the consumer’s prior consent.
By completing your payment on Sirok Futures,
you acknowledge and agree to immediate activation and the loss of the standard withdrawal right once the service begins.
7. In short
Refunds are available only before your first trade on a Challenge or Funded account.
Resets and data subscriptions are non-refundable from the moment of payment because they are activated instantly.
Refunds are only issued in cases of verified technical errors that prevent activation.
Completing a payment confirms your consent to immediate activation and your acknowledgment of these conditions.